Mobber Support

How to Launch a Token
  1. Tap the "Launch" button in the bottom menu
  2. Tap "Upload an image" and choose a photo from your library or take a picture
  3. Enter your token's "Name"
  4. Enter a "Ticker" (e.g., MYTOKEN)
  5. Add a "Description" of your token and what you would like the community to know about it
  6. Optional: Add your socials so people can stay up to date with you and your plans for the token
  7. Optional: Enter a "Buy Amount" of at least 0.01 SOL to purchase your own token immediately at launch
  8. "Swipe to Launch"

Note: Ensure that you have at least 0.002 SOL in your wallet to cover network fees, or more if you elect to optionally buy your own token at launch.

Error During Token Launch

If you encounter an error while launching a token, try the following:

  1. Ensure you have enough SOL in your wallet to cover the transaction fee
  2. Check your internet connection
  3. Close and reopen the app, then try again
Add Funds to Wallet
  1. Open the side menu
  2. Tap "Add Funds"
  3. Choose Apple Pay or Coinbase to purchase SOL instantly
  4. Or select "Manual Transfer" to receive SOL from an external wallet via QR code
Export Private Key

To export your wallet's private key:

  1. Open the side menu
  2. Tap on your wallet address or settings
  3. Select "Export Private Key"
  4. Authenticate to reveal your key

Important: Never share your private key with anyone. Store it securely offline.

Delete Your Account

You can delete your account directly in the app:

  1. Open the side menu
  2. Tap "Settings"
  3. Tap "Delete Account"

Warning: Account deletion is permanent and cannot be undone.

Before deleting your account:

  • Export your private key if you want to keep access to your wallet
  • Transfer all funds and tokens out of your wallet

Mobber does not control your wallet — it is self-custodial. For future wallet support after account deletion, visit home.privy.io.

Contact Support

Submit a Support Ticket in the App:

  1. Open the side menu
  2. Tap "Support"
  3. Select the support category that best matches your issue
  4. Provide a detailed description of the issue
  5. Tap "Submit"

Our support team will contact you after reviewing your ticket.

Email Support:

You can also reach us at support@mobber.io